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Discussion on: How a leader can show he/she is trustworthy and facilitate relationship among team members

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Angel Paudel • Edited

Trust in an organization is very important within the team. It enhances the productivity of the team and enables team to accomplish anything they set as targets. Without trust in one another, no team can get anything done (Reed, 2001). So, as a leader, it’s important to show subordinates how crucial trust is by setting an example of oneself and demonstrating that you as a leader trust your subordinates and the colleagues.

The leader can bring the team together and doing an exercise with regard to personal history to make people feel more comfortable at a personal level in the workplace. An example of this can be asking the team members to share few of the personal things about themselves like their worst nightmare, most challenging/difficult situations they’ve faced and what they did about it and share anything that someone in the room doesn’t know about yourself. The leader can take a lead and start off by answering the questions himself, which gives the other member of the team confidence and motivation boost as well ("Team Building, Inter-agency Team Development and Social Work Practice", 1990). The exercise helps them to open up to each other and feel more comfortable by creating a trusting environment and open relationship with regard to work they’re doing.

The leader on the other hand can demonstrate that he/she is trustworthy by following through following few things:

  • Protecting the team when things doesn’t go as planned or when someone from other unit tries to put on more urgent work on top of what the individual is already finding hard to complete on time. This can be related in real life situation with the recent data leak news taking new heights and Mark Zuckerberg taking the credit for the action and making it clear that no one will be fired for that but he himself takes all the responsibility of the actions. That makes the team feel protected and the level of trust on the leader increases significantly.
  • Build accountable culture where the leader acknowledges all the mistakes as well successes. That makes the subordinates feel like their leader is credible and follow the lead. The leader can also build a culture around it by enabling frank discussions with the team after every project and such where areas of improvement, things that went well and things that didn’t go well all are discussed openly (Maruska, 2004).
  • Do what you want from your subordinates. As a leader to build trust, one can’t only give orders and not follow through it oneself so the leader must lead by an example. If the leader wants everyone to report to office on time, he/she can’t arrive late every single day.
  • Be consistent and keep your promise while working through it every moment of the day.

The leader should be able to demonstrate that he trusts every single subordinates of his/her. Doing this makes them feel empowered, confident and enables them to take the ownership of the work they’re performing to give the best they can while rallying behind the leader (Hurley, 2012). Here are few of the actions points with which the leader can demonstrate that he/she trusts others:

  • Let the team be involved in the discussion/planning when possible. This can also be accomplished by asking them what they think should be done for better process management, what the organization should stop doing and what should be added in the system for better result and other along the line. This enables them to have their say and take the ownership of the workflow while also feeling valued.
  • Identify the personality of the people and challenge them based on their skills to bring out the best within them. This can be done through proving challenging works or by providing them with training opportunities and alike.
  • Build in the ideas rather than discrediting and blocking it out straight away.
  • Allow the rights to exercise power and delegate authority without conflicts on the same/similar roles. Also, enable them to take risk for the growth of the individual himself/herself and the organization.

References
Hurley, R. (2012). The trustworthy leader: The first step toward creating high-trust organizations. Leader To Leader , 2012 (66), 33-39. dx.doi.org/10.1002/ltl.20047

Maruska, D. (2004). Making great team decisions. Leader To Leader , 2004 (33), 38-44. dx.doi.org/10.1002/ltl.87

Reed, M. (2001). Organization, Trust and Control: A Realist Analysis. Organization Studies , 22 (2), 201-228. dx.doi.org/10.1177/0170840601222002

Team Building, Inter-agency Team Development and Social Work Practice. (1990). The British Journal Of Social Work . dx.doi.org/10.1093/oxfordjournals....