Knowledge management (KM) is a continuous process involving of capturing the knowledge and then to develop, share and to effectively use the knowledge. Here’s the step that is involved while launching a knowledge management program (Wallace, 2015):
The very first step to launch a knowledge management program would be to identify the goal. It is important to identify the target/goal before starting any program. So, it’s important here as well to first identify what the requirements are and set a clear objective. Problems don’t exist in isolation and nor do solutions. Though very early in the development stage, Apple is working towards making their own smart glasses. They’ve tried to integrate AR such that the glass can support a range of games and applications especially helpful for navigation, checking weather and be updated with the latest events/notifications.
Once the goal is identified, the next step would be to locate the source of the information. Data is everywhere, it’s for us to find it and extract information from the same. Information can be right next to us and we might still fail to identify it, so it’s important to look out for the source of information depending on the required skill sets or objectives to reach the goal. Building on the above example of Apple, they sent out an internal notice to its partners and members with a clear set of requirements of the types of functionalities they’re looking for in the companies that exist. From their wider network, they started getting some lead, which they followed through.
Next is to capture the knowledge. Locating the source is good but if you can’t acquire the knowledge, it’s of no use either. So, it’s equally important to gather the knowledge source and organize them such that they can enhance the productivity of the company (Binney, 2001). Building further into the example of Apple, they identified that to develop the smart glass they envision they would need several key technologies. So, they acquired Luxvue a company which creates super-bright, tiny but high-density displays. Then, it purchased Varvana which specializes in augmented reality headset and eye tracking. And, few more startup in Flyby and Metalio which work on AR itself.
The final step of the process is to organize, share and value knowledge. The knowledge amassed from different sources can be presented in a big picture to enhance organizational intellectual ability. For this, it’s important to organize the obtained knowledge to make the best of it. Also, it’s important to not just limit the skill with oneself but share in the organization to enhance the skill of other staff as otherwise, the skill with die with the person who holds it once he/she quits for the organization (Gold, Malhotra & Segars, 2001). It’s also important to value the knowledge it has to make the most out of it. Blockbuster had everything about the digitalization of the movies but they didn’t value the knowledge they had and acted very slowly to it, ultimately resulting in company’s demise. Adding further to the Apple’s project, the captured companies and their abilities are put together in a collaborative environment where ideas to best embed is shared. A companywide private intranet can be used to communicate and share ideas as such to incorporate all the technologies to develop the product envisioned.
An example of applied technology in this regard would be the Microsoft Services organization, which is the largest division within Microsoft. They server three-quarter of top thousand fortune companies. They incorporated KM as part of their organization program to reduce the time for decision making, faster delivery time, increase performance, and many more. One of the key aspects was retaining the knowledge as people do keep on changing but the best use of technology and proper integration of KM provided them best ability to effectively leverage of innovation and reduce revamp for anyone new joining in the role helping an organization and its client significantly.
References
Binney, D. (2001). The knowledge management spectrum - understanding the KM landscape. Journal Of Knowledge Management , 5 (1), 33-42.
Gold, A., Malhotra, A., & Segars, A. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal Of Management Information Systems , 18 (1), 185-214.
Wallace, P. (2015). Introduction to information systems (2nd ed.). New Jersey: Pearson Education Inc.
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Knowledge management (KM) is a continuous process involving of capturing the knowledge and then to develop, share and to effectively use the knowledge. Here’s the step that is involved while launching a knowledge management program (Wallace, 2015):
The very first step to launch a knowledge management program would be to identify the goal. It is important to identify the target/goal before starting any program. So, it’s important here as well to first identify what the requirements are and set a clear objective. Problems don’t exist in isolation and nor do solutions. Though very early in the development stage, Apple is working towards making their own smart glasses. They’ve tried to integrate AR such that the glass can support a range of games and applications especially helpful for navigation, checking weather and be updated with the latest events/notifications.
Once the goal is identified, the next step would be to locate the source of the information. Data is everywhere, it’s for us to find it and extract information from the same. Information can be right next to us and we might still fail to identify it, so it’s important to look out for the source of information depending on the required skill sets or objectives to reach the goal. Building on the above example of Apple, they sent out an internal notice to its partners and members with a clear set of requirements of the types of functionalities they’re looking for in the companies that exist. From their wider network, they started getting some lead, which they followed through.
Next is to capture the knowledge. Locating the source is good but if you can’t acquire the knowledge, it’s of no use either. So, it’s equally important to gather the knowledge source and organize them such that they can enhance the productivity of the company (Binney, 2001). Building further into the example of Apple, they identified that to develop the smart glass they envision they would need several key technologies. So, they acquired Luxvue a company which creates super-bright, tiny but high-density displays. Then, it purchased Varvana which specializes in augmented reality headset and eye tracking. And, few more startup in Flyby and Metalio which work on AR itself.
The final step of the process is to organize, share and value knowledge. The knowledge amassed from different sources can be presented in a big picture to enhance organizational intellectual ability. For this, it’s important to organize the obtained knowledge to make the best of it. Also, it’s important to not just limit the skill with oneself but share in the organization to enhance the skill of other staff as otherwise, the skill with die with the person who holds it once he/she quits for the organization (Gold, Malhotra & Segars, 2001). It’s also important to value the knowledge it has to make the most out of it. Blockbuster had everything about the digitalization of the movies but they didn’t value the knowledge they had and acted very slowly to it, ultimately resulting in company’s demise. Adding further to the Apple’s project, the captured companies and their abilities are put together in a collaborative environment where ideas to best embed is shared. A companywide private intranet can be used to communicate and share ideas as such to incorporate all the technologies to develop the product envisioned.
An example of applied technology in this regard would be the Microsoft Services organization, which is the largest division within Microsoft. They server three-quarter of top thousand fortune companies. They incorporated KM as part of their organization program to reduce the time for decision making, faster delivery time, increase performance, and many more. One of the key aspects was retaining the knowledge as people do keep on changing but the best use of technology and proper integration of KM provided them best ability to effectively leverage of innovation and reduce revamp for anyone new joining in the role helping an organization and its client significantly.
References
Binney, D. (2001). The knowledge management spectrum - understanding the KM landscape. Journal Of Knowledge Management , 5 (1), 33-42.
Gold, A., Malhotra, A., & Segars, A. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal Of Management Information Systems , 18 (1), 185-214.
Wallace, P. (2015). Introduction to information systems (2nd ed.). New Jersey: Pearson Education Inc.