A variety of Customer Relationship Management (CRM) systems have integrated social media networks in an effort to competitive. Facebook, Twitter, and YouTube are used as marketing and communications platforms that transcend the Internet. Do some research and find an example (current) of this digital strategy in action, and discuss. Many CRM systems are integrating social network-ing technologies to improve customer relationships. Search several social networking sites such as Face- book, Twitter, and YouTube to identify how a specific company such as Dell, Coca-Cola, or McDonald’s is using social media to interact with customers.
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Question asked by ganesh_shrestha