Email is the fastest way of writing communication easy to use by sending information to thousands of people within a seconds. Email is defined as "The creation, editing, sending, receiving, storage, forwarding, and printing text - all facilitated by the computer” (Rice & Bair, 1984). But nowadays it is unsecured communication media where there is the absence of confidentiality, accessibility, transparency, and integrity on confidential business documents sending through email.
Talking is direct involvement between two parties but writing is not direct involvement between two or more parties, it is indirect involvement between of two parties. Writing is difficult than talking. Normally in human nature, we fell easy to speak than write. For example, we can easily deliver a lecture for an hour but we can’t write more than 500 words within an hour.
Here we talking about what unexpected problems we face as a user of electronic mail. We can’t convey our emotion and humor’ clearly through email. We are struggling to convey our emotion over email (as text or tweets, or written form), and struggling to interpret the emotions of others. In one experiment from a 2005 study, test participants emailed 10 statements to a recipient. Some statements were serious, some sarcastic. These senders believed the recipient would correctly identify the intended emotion behind most of the messages. In fact, the recipients only identified seriousness or sarcasm 56% of the time. Here is interesting thing is, when the same message transmitted through a voice recording, the recipient interpreted the emotion correctly 70% of the time, just about what sender expected (Kruger, 2017).
Similarly, we can’t convey facial expression or body language, and gesture through email. For example, our manager is sharing the company profit status and our bonus through email and this time our company makes 1.5 times net profit than the previous year. It is the happy moment for all but we have still same emotion and same facial expression after getting this email. If manager directly came there and sharing about this news is boom situation for all and we all are not remain in same condition.
The last thing is, who have good knowledge and skill of digital system he/she only can use email. The email writing is a special digital skill and everyone can’t write a proper email for an organization. So, email writing should be in the structured format and it should be short and to the point but covered all the subject matter.
References
Kruger, J. (2017). Why it’s so hard to detect emotion in emails and text. New York University.
Rice, R., & Bair, J. (1984). New organizational media and productivity. In R. E. Rice (Ed.), The new media: Communication, research, and technology , 185-215.
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Email is the fastest way of writing communication easy to use by sending information to thousands of people within a seconds. Email is defined as "The creation, editing, sending, receiving, storage, forwarding, and printing text - all facilitated by the computer” (Rice & Bair, 1984). But nowadays it is unsecured communication media where there is the absence of confidentiality, accessibility, transparency, and integrity on confidential business documents sending through email.
Talking is direct involvement between two parties but writing is not direct involvement between two or more parties, it is indirect involvement between of two parties. Writing is difficult than talking. Normally in human nature, we fell easy to speak than write. For example, we can easily deliver a lecture for an hour but we can’t write more than 500 words within an hour.
Here we talking about what unexpected problems we face as a user of electronic mail. We can’t convey our emotion and humor’ clearly through email. We are struggling to convey our emotion over email (as text or tweets, or written form), and struggling to interpret the emotions of others. In one experiment from a 2005 study, test participants emailed 10 statements to a recipient. Some statements were serious, some sarcastic. These senders believed the recipient would correctly identify the intended emotion behind most of the messages. In fact, the recipients only identified seriousness or sarcasm 56% of the time. Here is interesting thing is, when the same message transmitted through a voice recording, the recipient interpreted the emotion correctly 70% of the time, just about what sender expected (Kruger, 2017).
Similarly, we can’t convey facial expression or body language, and gesture through email. For example, our manager is sharing the company profit status and our bonus through email and this time our company makes 1.5 times net profit than the previous year. It is the happy moment for all but we have still same emotion and same facial expression after getting this email. If manager directly came there and sharing about this news is boom situation for all and we all are not remain in same condition.
The last thing is, who have good knowledge and skill of digital system he/she only can use email. The email writing is a special digital skill and everyone can’t write a proper email for an organization. So, email writing should be in the structured format and it should be short and to the point but covered all the subject matter.
References
Kruger, J. (2017). Why it’s so hard to detect emotion in emails and text. New York University.
Rice, R., & Bair, J. (1984). New organizational media and productivity. In R. E. Rice (Ed.), The new media: Communication, research, and technology , 185-215.