Listening is a form of communication but not all things that are heard is registered. People have very sensitive attention span and cannot catch everything that’s been said even though they hear it. "The human brain has the capacity to digest as much as 400 words per minute of information. But even a speaker from New York City talks at around 125 words per minute. That means three-quarters of your brain could very well be doing something else while someone is speaking to you. (Sullivan & Thompson, 2013)”
The importance of summarizing the points covered in a phone conversation are as follows
Jotting down phone conversation will help you remember all the points discussed. You may forget the points discussed in the beginning.
Phone conversation can be problematic with network problems and voices may be difficult to understand so avoiding stressful situation after putting down the phone, jotting down points helps summaries the conversation.
Writing helps you understand the point being spoken. Listening may not understand everything. Also all the points being said cannot be remembered so writing the points helps.
What they are saying may not be what you are understanding. So writing down will show if the points are related to the topic.
People have a lot of things they are thinking in their mind. Getting sidetracked for just a moment will miss what is being said. So if you cannot write a point you will be compelled to ask the speaker to repeat themselves.
These are some reasons which is why it is good to write down points in a conversation.
Reference
Sullivan , B., & Thompson, H. (2013, May 3). Now Hear This! Most People Stink at Listening [Excerpt] . Retrieved from Scientific American: scientificamerican.com/article/pla...
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Listening is a form of communication but not all things that are heard is registered. People have very sensitive attention span and cannot catch everything that’s been said even though they hear it. "The human brain has the capacity to digest as much as 400 words per minute of information. But even a speaker from New York City talks at around 125 words per minute. That means three-quarters of your brain could very well be doing something else while someone is speaking to you. (Sullivan & Thompson, 2013)”
The importance of summarizing the points covered in a phone conversation are as follows
Jotting down phone conversation will help you remember all the points discussed. You may forget the points discussed in the beginning.
Phone conversation can be problematic with network problems and voices may be difficult to understand so avoiding stressful situation after putting down the phone, jotting down points helps summaries the conversation.
Writing helps you understand the point being spoken. Listening may not understand everything. Also all the points being said cannot be remembered so writing the points helps.
What they are saying may not be what you are understanding. So writing down will show if the points are related to the topic.
People have a lot of things they are thinking in their mind. Getting sidetracked for just a moment will miss what is being said. So if you cannot write a point you will be compelled to ask the speaker to repeat themselves.
These are some reasons which is why it is good to write down points in a conversation.
Reference
Sullivan , B., & Thompson, H. (2013, May 3). Now Hear This! Most People Stink at Listening [Excerpt] . Retrieved from Scientific American: scientificamerican.com/article/pla...