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Discussion on: Importance of summarizing the points talked over phone

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The skill of summarizing is an essential yet often overlooked step in the communication process. Whether people realize it or not, summarizing can add a whole new dimension to verbal communication both in a business and personal setting (Suzanne, 2013). A good summary can verify that people understand each other, can make communications more efficient, and can ensure that the highlights of communications are captured and utilized.

For instance; nowadays, phone conversation is taking as one of the best tool with the change in the time. It is one of the oldest and widely used mechanical media of oral communication. Also, it is a simple part of everyday business life: just pick up the telephone, dial a number, and talk. Because of this conversation, it helps to save our time, money and effort (Pangaro, 2009). When we talk in the phone it is necessary to summarize the points that we have covered in phone conversations that means retelling only the important parts of the story or conversation in own words in short line.

Besides it helps in following way which can define as

  • Helps to refresh each other’s memory of what has been discussed and restate any contracts or agreements made during the conversation.

  • Checks whether the ideas are being conveyed to each person’s understanding.

  • Refresh the memory about what has been discussed during the phone conversation.

  • To check either each person understands of what has been said to that point.

  • To note any special and important points from the conversation that you feel need to be highlighted (Harper, 2014).

Summarizing is defined as taking a lot of information and creating a condensed version that covers the main points. In simple word, it is recollecting the important points of the conversation and making the point that covers major points during conversation. Summary helps to know what information or conversation has occurred, discussed, agreed, during the discussion. Sharing the summary helps to know the major points that occurred during the meeting or conversation so that next person can understand what has happened and keeping summary or summarizing helps to remember or recall what happens during whole session of conversation. In order to mitigate this adversity, summarizing the conversations in between helps us to reinstate our agendas. It is also extremely necessary to keep the conversation under the topic. The summary helps to keep the conversation in the track and avoid the irrelevant topics.

References

Harper, M. N. (2014). The Importance of Telephone Communication in Business . Demand Media: Small Business.

Suzanne, M. (2013). Learn How Summarizing Any Conversation. In network marketing. Retrieved from network-marketing-mlm-success-syst...