O’Brien & Marakas (2006), in their book Introduction to information systems, knowledge management (KM) refers to a set of strategies and practices organizations use to become more systematic about managing intellectual capital. This would help organizations to investigate all the roles these intangible assets play, the contribution of the team members in order to gain competitive advantage and productivity, and to capture the efforts and share the knowledge in gap. The objective of KMS is to support creation, transfer, and application of knowledge in organizations (Alavi & Leidner, 2001).
There are four steps in a knowledge management project. And, they are explained below:
1. Identify the goal
This is the first step where we identify precise goal of the project. It can best be determined by studying the organization’s specific needs. Let’s suppose, Jobs Dynamics, recruitment agency, aims its goal to provide quality recruitment service sending the candidates score before company interview.
2. Locate the sources
It’s important to look out for the source of information depending on the required skill sets or objectives to reach the goal. Here, JD can overview its past record of hiring the candidates once they are scored before their interview and next, sending without the scoring.
3. Capture the knowledge
There are 2 types of knowledge that can be captured; explicit and tacit. Explicit knowledge is objective and technical in nature which are already exist in databases, books, reports etc. whereas, tacit knowledge refers to the knowledge that is ingrained in a person from experiences, insights, intuitions etc. Here, Jobs Dynamics can capture the arguments based on their employee and their past experiences. At the same, time the arguments can also tally with the facts and figures of database.
4. Organize, share, and value knowledge
Finally, the knowledge shared and organized to retain value from it. The methods can be capture through the use of technology. The technology could be options of customer relationship management (CRM), websites and applications, and database management system (DBMS). Documenting and centralizing the policies and procedures to the system will result on value the knowledge. Here, Jobs Dynamics can choose the best options of scoring the candidates before day interview to the clients that will value the clients.
References
Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly , 107-136.
O’Brien, J. A., & Marakas, G. M. (2006). Management information systems (Vol. 6). McGraw-Hill Irwin.
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O’Brien & Marakas (2006), in their book Introduction to information systems, knowledge management (KM) refers to a set of strategies and practices organizations use to become more systematic about managing intellectual capital. This would help organizations to investigate all the roles these intangible assets play, the contribution of the team members in order to gain competitive advantage and productivity, and to capture the efforts and share the knowledge in gap. The objective of KMS is to support creation, transfer, and application of knowledge in organizations (Alavi & Leidner, 2001).
There are four steps in a knowledge management project. And, they are explained below:
1. Identify the goal
This is the first step where we identify precise goal of the project. It can best be determined by studying the organization’s specific needs. Let’s suppose, Jobs Dynamics, recruitment agency, aims its goal to provide quality recruitment service sending the candidates score before company interview.
2. Locate the sources
It’s important to look out for the source of information depending on the required skill sets or objectives to reach the goal. Here, JD can overview its past record of hiring the candidates once they are scored before their interview and next, sending without the scoring.
3. Capture the knowledge
There are 2 types of knowledge that can be captured; explicit and tacit. Explicit knowledge is objective and technical in nature which are already exist in databases, books, reports etc. whereas, tacit knowledge refers to the knowledge that is ingrained in a person from experiences, insights, intuitions etc. Here, Jobs Dynamics can capture the arguments based on their employee and their past experiences. At the same, time the arguments can also tally with the facts and figures of database.
4. Organize, share, and value knowledge
Finally, the knowledge shared and organized to retain value from it. The methods can be capture through the use of technology. The technology could be options of customer relationship management (CRM), websites and applications, and database management system (DBMS). Documenting and centralizing the policies and procedures to the system will result on value the knowledge. Here, Jobs Dynamics can choose the best options of scoring the candidates before day interview to the clients that will value the clients.
References
Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly , 107-136.
O’Brien, J. A., & Marakas, G. M. (2006). Management information systems (Vol. 6). McGraw-Hill Irwin.