TyroCity

Discussion on: Unexpected problems while using email

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ujjwalpoudel profile image
ujjwal_poudel

I would like to begin with my personal experienced that I had faced while writing an email. As I am enrolled for service oriented company (i.e. recruitment agency), I have to approve business through a quotation and it’s approvable. Here, what happened was I went through my process of sending quotation, but its approvable came through telephonic conversation. Though, I continued and completed their fulfilment of requirements. Later, at the time of billing to the requirements the manager left the company. Then the company reject for payment saying no any written confirmation, which is a good learning for me.

Email has become one of the basic yet one of the most convenient, preferred as well as significant medium of communication especially in the field of professional life. Bell & Smith (2014), in their book Marketing Communication, today’s world where most information is processed virtually, and email plays a significant role in everyday life. The business communications as well as personal messages are conveyed through email and many deals and business communication is centred on email. But, is it a safest way to communicate confidential information? There is a question.

In Nepal, there are numerous people who are less familiar with the use of emails, and I have already mentioned through my personal experienced. So my conclusion here is that, the audience we choose also should have email literacy or say the culture of email responding in a mean time. This is why it is said that cultural differences may lead to communication gap as different culture has different email etiquette (Noon, 2006).

Every day I receive unwanted emails which might contain heavy attachments that crash the system. These spam emails seem to be authentic but in reality they are sent as an advertisement of some products, service or event. So far, deleting these unwanted files are time consuming.

Most of the time while sending an email, I faced the problem of not be delivered. Last time, I sent a mail of candidates’ interview time scheduling to the company but due to internet connection the mail is saved as a draft which I thought received by concern person. The next day, the candidate reached to their time but the concerned person was not there for taking interview.

References

Bell, A. H., & Smith, D. M. (2014). Management Communication. San Francisco: John Wiley & Sons.

Noon, C. (2006). The problem with e-mail. In forbes . Retrieved from forbes.com/2006/09/21/cisco-skype-...